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Application Support Analyst
Job Number	4838
WorkLocation	NY - Long Island
Category	Technical Support/Help Desk
Duration	2-3 months. Possible c to h
Our client in Brentwood, LI is looking for an Application Support Analyst for a 2-3 month consulting assignment that has a chance to become a permanent role.  They are looking for someone who can start immediately. They will likely hire the right candidate from a phone screen.

Part Time - 3 Days a week.  Flexible schedule.

Main Skills Needed:
*Provide Access Authorization
*Manage Applications
*Install software and server applications
*QA and validate the newly installed applications
*Sharepoint - should have some
*HTML (or XML or .net) - should have some

Pluses
*SQL Server
*Wordpress
*Raisers Edge 


SUMMARY: 
The Application Support Analyst will act as the interdepartmental interface between the business users and the IT Application Department. They are responsible for a variety of application related tasks; end-user support, project management, vendor management. The Application Support Analyst will assist in the configuration and administration of enterprise applications and the testing and support of application upgrades and rollouts. The Application Support Analyst will also be responsible for assisting in the design, delivery of application support documentation.
Responsibilities: 
-Diagnose and troubleshoot problems via telephone and remote access. 
-Website support
-Learns the technical details of key applications and develops skill in resolving technical problems with the applications. Learns enough about the business functionality provided by the application to be able to independently test either in-house or vendor-supplied fixes and enhancements.
-Reviews application problem descriptions and identifies the source of the problem. At the direction of a senior staff member, reports problems to the internal and external contacts responsible for the application.
-Develops application training and support documentation materials

Requirements: 
-Candidate must possess at least a Diploma, Bachelor's Degree in Computer Science or equivalent. 
-Experience with any of the following a plus;
                o	Microsoft SharePoint
                o	Microsoft CRM
                o	WordPress
                o	Lawson
                o	Raisers Edge

-Project Management Experience
-1-2 years programing and/or web development preferred.
-1-2 years of experience with SQL Server a plus
-Good knowledge of Windows and Microsoft Office products.
-Must be well organized & possess strong Customer Service skills 
-Must possess strong administrative & documentation skills 
-Analytical, articulate, result-oriented and has excellent follow-up skills.
-Displays excellent communication skills and be able to deal with customers from different backgrounds.
-Desire to learn, grow & add value