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Enterprise Business Suites

Enterprise Resource Planning (ERP)

OperationIT through its ERP practices engage in services by which a company (often a manufacturer) manages and integrates the important parts of its business. Its ERP practice team integrates areas such as planning, purchasing, inventory, sales, marketing, finance, human resources, etc. OperationIT personnel have experience implementing an integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, OperationIT’s ERP services imply the use of packaged software rather than proprietary software written by or for one customer. Thus ERP modules may be able to interface with an organization's own software with varying degrees of effort, and, depending on the software, ERP modules may be alterable via the vendor's proprietary tools as well as proprietary or standard programming languages.

OperationIT’s ERP team is highly experienced implementing the product suites of major ERP vendors as SAP, PeopleSoft, Oracle, Baan and J.D. Edwards. Lawson Software specializes in back-end processing that integrates with another vendor's manufacturing system. Its SMEs are thorough in ERP systems that can include modules for manufacturing, bills of materials, material management, order management, accounts receivable and payable, general ledger, purchasing, sales & distribution (S&D), and human resources (HRMS).

E-Procurement: E-procurement (Electronic Procurement) is either the business-to-business or Business-to-Consumer purchase or sale of supplies and services through the Internet as well as other information and networking systems, such as electronic data interchange (EDI) and Enterprise Resource Planning (ERP). An important part of many B2B sites, e-procurement is also sometimes referred to by other terms, such as supplier exchange. Typically, e-procurement Web sites allow qualified and registered users to look for buyers or sellers of goods and services. Depending on the approach, buyers or sellers may specify costs or invite bids. Transactions can be initiated and completed. Ongoing purchases may qualify customers for volume discounts or special offers. E-procurement software may make it possible to automate some buying and selling. Companies participating expect to be able to control parts inventories more effectively, reduce purchasing agent overhead, and improve manufacturing cycles. E-procurement is expected to be integrated with the trend toward computerized supply chain management.

The OperationIT team engages in mainly six types of e-procurement: 

  1. Web-based ERP (Enterprise Resource Planning): Creating and approving purchasing requisitions, placing purchase orders and receiving goods and services by using a software system based on Internet technology.
  2. e-MRO (Maintenance, Repair and Operating): The same as web-based ERP except that the goods and services ordered are non-product related MRO supplies.
  3. e-sourcing: Identifying new suppliers for a specific category of purchasing
  4. e-tendering: Sending requests for information and prices to suppliers and receiving the responses of suppliers using Internet technology.
  5. e-reverse auctioning: Using Internet technology to buy goods and services from a number of known or unknown suppliers.
  6. e-informing: Gathering and distributing purchasing information both from and to internal and external parties using Internet technology.

E-procurement value chain consists of:

  1. Indent Management
  2. eTendering
  3. eAuctioning
  4. Vendor Management
  5. Catalogue Management
  6. Contract Management

Supply Chain Management (SCM): The planning, scheduling and control of the supply chain, which is the sequence of organizations and functions that mine, make or assemble materials and products from manufacturer to wholesaler to retailer to consumer. The driving force behind supply chain management (SCM) is to reduce inventory. Supply Chain System is a computer system (essentially the software) that is used to reduce inventory and lower costs of assembly and distribution in the supply chain. Traditional supply chain systems supported only two organizations; for example, between the wholesaler and the retailer. Today, more sophisticated systems integrate three or more organizations, so that for example, a retailer can signal a reorder to its wholesaler and to its wholesaler's supplier at the same time. The other aspect is Demand Chain Management. This is the management of upstream and downstream relationships between suppliers and customers to deliver the best value to the customer at the least cost to the demand chain as a whole. The term demand chain management is used to denote the same concept commonly referred to as supply chain management. The organization’s supply chain processes are managed to deliver best value according to the demand. For this reason, while supply chain is now widely used, the philosophy behind it is really demand chain management. A Demand-Driven Supply Network (DDSN) is one method of supply chain management, which involves building supply chains in response to demand signals. This sort of network orchestrates dynamic far-reaching supply chains across the extended enterprise.

OperationIT's Supply Chain practice blends the industry expertise, technical skills and operational experience of our consultants with your staff’s unique business knowledge to unlock the potential of your supply chain. Our skills encompass implementation and integration of WMS and TMS systems, logistics improvement analysis, supply chain system selections, and RFID solutions.

Customer Relationship Management (CRM): Customer Relationship Management is an integrated information system that is used to plan, schedule and control the presales and post-sales activities in an organization. CRM embraces all aspects of dealing with prospects and customers, including the call center, sales force, marketing, technical support and field service. The primary goal of OperationIT’s CRM group has been to improve long-term growth and profitability through a better understanding of customer behavior. The CRM practice aims to provide more effective feedback and improved integration to better gauge the return on investment (ROI) in these areas.