Business Intelligence (BI)
OperationIT’s Business intelligence services enable organizations to make more informed business decisions. Business intelligence applications and technologies help companies analyze changing trends in market share, changes in customer behavior and spending patterns, customers' preferences, company capabilities, and market conditions. Business intelligence has helped OperationIT analysts and managers determine which adjustments are most likely to affect trends.
OperationIT Business intelligence analysts develop software tools to gather and analyze large quantities of unstructured data, such as production metrics, sales statistics, attendance reports, and customer attrition figures. Each BI vendor typically develops Business intelligence systems differently, to suit the demands of different sectors (e.g., retail companies, financial services companies, etc.).
Business intelligence software and applications used by OperationIT experts include a range of tools. Some BI applications are used to analyze performance, projects, or internal operations, such as AQL - Associative Query Logic, Scorecarding, Business activity monitoring, Business Performance Management, Business Planning, Business Process Re-engineering, Competitive Analysis, User/End-user Query and Reporting, Enterprise Management systems, Executive Information Systems (EIS), Supply Chain Management/Demand Chain Management, and Finance and Budgeting tools.
Other BI applications are used to store and analyze data, such as Data mining (DM), Data Farming, and Data Warehouses; Decision Support Systems (DSS) and Forecasting; Document warehouses and Document Management; Knowledge Management; Mapping, Information visualization, and Dashboarding; Management Information Systems (MIS); Geographic Information Systems (GIS); Trend Analysis; Software as a service (SaaS) Business Intelligence offerings (On Demand) — which is similar to traditional BI solutions, but software is hosted for customers by a provider; Online analytical processing (OLAP) and multidimensional analysis, sometimes called "Analytics" (based on the "hypercube" or "cube"); Real time business intelligence; Statistics and Technical Data Analysis; Web Mining; Text mining; and Systems intelligence.
In modern businesses, increasing standards, automation, and technologies have led to vast amounts of data becoming available. Data warehouse technologies have set up repositories to store these data. Improved Extract, Transform, Load (ETL) (Informatica, SAS/Access, Datastage etc.), and even recently Enterprise Application Integration tools have increased the speed of collecting the data. OLAP reporting technologies have allowed faster generation of new reports which analyze the data. Business intelligence has now become the art of sifting through large amounts of data, extracting pertinent information, and turning that information into knowledge from which actions can be taken.
OperationIT BI personnel utilize and are well versed with the market’s extensive BI solutions ranging from comprehensive suites such as integrated Enterprise Resource Planning BI tools, SAP’s Business Objects, Oracle’s Brio/Hyperion Essbase, IBM's Cognos, Microstrategy, Crystal Decisions, SAS solutions and Microsoft’s SSIS/SSAS solutions, to middle of the road products such as Crystal Reports right through to makeshift small business BI tools such as MS Access and Excel.